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Live Training Courses

Get In The Green

Two Day Service Advisor Course

Audience: Service Advisors
Description: 2 Day Service Advisor Course Skills for the Service on Need Model

A Class aimed at Service Advisors and Support Staff. You will learn what aservice advisor needs to know to thrive intoday’s Auto Care Industry. A 360 Degreeapproach from the Reservation to the NextAppointment. You will be taught your professional responsibility in building client relationships in the service on need model.

DAY 1

What is Advising Today

Responsibilities in shop workflow
  • Who’s Responsible for What

Advisor: Managing Your Professional Responsibility
  • Client Education
  • Client’s Use of the Vehicle
  • Managing the Vehicle Service on Need Model
  • Understanding your client

Advising for a Client Based Business

Inspections as your Accountability and Credibility Tool
  • Increasing Client Satisfaction Dramatically
  • Improving Forward Intended Loyalty
  • Increasing Referrals

Reservations for Credibility
  • Building the client file
  • Establishing

DAY 2

Appointment Vs. Shop Loading
  • Booking a professional appointment
  • Building a client with an appointment
  • Using a Shop Loading Chart

The Professional Repair Order

The Write Up
  • Client Arrival
  • Reception

The Estimate
  • Every Deficiency, 
  • Every Time
  • Estimating for Today
  • Estimating for Tomorrow
  • Deferred Work

The Final Delivery
  • Intervals on Needs
  • Credibility in setting up Reminders

FollowUp Understanding the Steps, the Mediums, and the Methodology
  • Method: Text / EMail / Phone
  • Memos 2-Day Follow Up
  • Deferred Work
  • Next Appointment