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An Important Management Role

Automotive & HD Business Management Articles.
Bob Greenwood. October 22, 2014. ( over 3 years ago ) 469 views

I would like to submit that “Management” is a position in the company just as Service Advisor, Technician or Bookkeeper are. This means Management must also be accountable to the company. Now think about that… you, the owner accountable to your own business… scary isn’t it?

So what is an important point about this position? Management must learn to work “on” the business and cut back dramatically working “in” the business. This management position has a lot of weight on its shoulders to ensure the success of the company. This IS the responsibility of Management!!

It is time to change management’s routine and instill the self-discipline required to spend a minimum of 2 hours a day in the office working “on” the business. This must be totally uninterrupted time with no phone calls, no visitors and no interruptions by staff. It is quiet time spent focussing on the business strategies, proving the math for the chosen business direction and carefully planning the right roadmap to grow the business. If your operation does not have a proper office, then consider spending the time at home early in the morning, coming in later maybe around 10 a.m., so you can concentrate and be effective.

If you are one of those shop owners who say “I don’t have time for that” then I’m betting you the shop is dramatically understaffed. I know the average 5 bay shop is understaffed by a minimum of 3 people, namely one at the counter, one in the back shop and one in the office. You must fix this. Remember, competent staff make a company money and incompetent staff create a tax write-off.

If you’re not prepared to have this office time discipline put into your business, then I would really like to hear “HOW” you are going to grow the business “profitably” without doing any forward planning. We know now that it is easier to grow “activity” (keeping the staff busy), but much more challenging to grow NET income.

Please don’t take your management position lightly, as your staff and their families are counting on you—that you really do know what you are doing!

Bob Greenwood


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