Automotive & HD Business Management Articles.
Bob Greenwood. April 23, 2014. ( over 3 years ago ) 497 views
Ever been in a situation where finally a bad staff member is let go or finally quits and the rest of the team says, “Finally, are we ever glad he’s out of here.”
It is shocking how many shop owners/managers put up with people on their team that have negative and/or overall just a bad disposition about them. I hear “Well, he has his problems, but he’s been here a long time.” or “You can’t find anyone these days, so we have to work with what we have.” or “He has a skill that’s not easily replaced. so we put up with him.”.
WOW, what a “culture” to accept!
Good people leave a shop because bad people stay. Think about that very carefully.
Competent people want accountability along with a progressive business game plan that produces a business culture of a team that has each other’s back and lowers the shop stress level as much as possible.
When management accepts a person with a bad attitude, the rest of the team potentially will be looking for another place to work because they don’t want to come to a shop day in and day out spending their lives with a lousy environment to work in.
Perhaps it’s time to relearn how human resources in a shop should be planned and worked with. It is very different today. The “trade” days are over; we are now in a “profession”, with accountability and professional conduct from everyone throughout the shop in order to serve the consumer/clientele properly.