Automotive & HD Business Management Articles.
Bob Greenwood. October 8, 2014. ( over 5 years ago ) 937 views
It’s easy to be lazy and fall into the same old routines of the past. Over the next three months, ensure it’s going to be different.
Review all time-clock procedures to ensure time is being tracked properly to guarantee accurate billing at the front counter and concentrate on capturing diagnostic billings for the next 21 days to get this habit set within the business culture.
Review your training plan for the next one year period and get all staff registered NOW for courses that provide the right education to bring the shop team together so they understand why the business must operate this way and how to serve the client in a very professional manner.
Ensure the communication lines with every staff member are open in a positive way. Give each staff member at least one verbal POSITIVE compliment each day… look them in the eye when you do it. This is important in building their confidence that they are moving forward in their own development with this TEAM.
I will end with this personal thought:
“Having a negative person in your life is a choice, not a necessity. You don’t have to have negative people in your life; you just have to have the strength to confront their behaviour and let them know it is unacceptable. That means any person who is negative—there are no exceptions. Don’t ever forget the agenda of negative people is always about control. Their behavior is designed to move you toward their negative space and away from your positive thinking. When you give them this entrance into your life, they’ll not only take advantage of it, they’ll use it to wear you down and take control of your life and your business. Don’t give them permission to do that.”