Automotive & HD Business Management Articles.
Bob Greenwood. October 14, 2015. ( over 4 years ago ) 1,376 views
The average shop in Canada is still caught in the traditional seasonal business meaning they’re heading in to a busy time now for the next 45 days then the dreaded January to April blues settles in.
The fact is it takes approximately 1.5 to 2 years to change this pattern in a shop and it will only change if management and staff learn to improve the business processes in terms of “managing” the clients’ vehicle based on how they use it and their actual mileage driven. Once this is learned completely, then 25 service intervals can be set up by exact due date and an incredible discussion can take place with the client. Imagine if you can document and prove that a client’s timing belt will be due July 22, 2017 based on how they’re driving the vehicle now? Your transmission flush will be due February 10, 2016. It’s all possible today. It totally changes the business flow and adds integrity and accountability to the client.
A new respect and trust is built with the client as all intervals are fully documented. The old model of “seasonal service and specials” built so much mistrust with the consumer. Review your position. Are you concerned about your cash flow and profitability this upcoming winter?