Automotive & HD Business Management Articles.
Bob Greenwood. December 16, 2015. ( over 3 years ago ) 569 views
There really are only two types of shop owners/managers and the title above defines it very clearly.
A “WOE” owner/manager is wrapped in stress and clearly has not defined where the business is going. This stress and uncertainty is brought to the shop each and every day, and he/she wonders why the staff can’t wait for quitting time and has a tough time attracting and retaining competent people. He/she is a “WOE” shop owner/manager, meaning “working off emotions”. Management sets the tone of every shop, and his/her behavior just never lies and the people involved within the business clearly see that.
On the other hand the “WOW” owner/manager has a clearly defined path for the business and for the people who are part of that business. Each person within the shop has the other’s back.
“WOW”—meaning “working on winning” is an attitude brought in every day by the owner/manager. The atmosphere throughout the shop is positive… you can “feel” that positive atmosphere when you walk into the building. This owner/manager just gets it!!
So which one are you—a “WOE” owner/manager or a “WOW” owner/manager?
If you were an employee, which one would you want to be associated with?