Do You Have a Proper “Onboarding” Process in Your Shop?

Automotive & HD Business Management Articles.
Bob Greenwood. September 30, 2015. ( over 6 years ago ) 1,683 views

Too many shop owners have neglected a very important step in their business. When a new employee is hired, what’s your process for the first 30, 60 and 90 days?

Shop owners who don’t bring new team players into the business properly have a very good chance of losing them in the end. You should have a full onboarding process for at least the first 90 days. Who will be that person’s mentor to learn all business procedures and software of your shop? Who can the person go to if there’s a question?

What training courses will the new member be attending and when are they? Who teaches the new employee about the shop culture?

Those are hints as to the few important questions that must be in place and addressed properly. Without a proper procedure to introduce the new player to the shop culture, total frustration and stress can set in with the new member and that frustration or stress is not necessary. “Management” must plan the business ensuring the new staff member is brought into the shop properly to get them up and running quickly and to maximize their productivity.

What does your first 30-day plan look like?

Bob Greenwood

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Bob Greenwood
Surrey, British Columbia, Canada