Automotive & HD Business Management Articles.
Bob Greenwood. July 5, 2016. ( over 5 years ago ) 2,042 views
The average shop owner is still focusing on sales and car count. This can be an energy drain, as it does not create the most effective results and measurement for the shop.
Today’s successful shops have learned it’s not about “activity”—it is about “productivity”.
Consider setting the right objectives for billed hours in your shop. Establish three levels of billed hours to start.
Review these objectives with the Team and have a discussion about the importance of billed hours and the understanding that as billed hour productivity grows, without comebacks, so too, do their incomes.